Amanda D.

Amanda D. currently holds the position of Head of Support at Experian and is a member of Support Driven, an online community focused on support expertise. Previously, Amanda served as the Director of Centers of Excellence at Chime, where operations and support teams were managed for Workforce Management and escalations. Amanda's extensive background includes roles at Electronic Arts (EA) as Sr Director of Planning and Experience Management, overseeing significant staffing and budget responsibilities, and serving in various leadership roles including Customer Experience Director at Playfish and Senior Manager at AOL Europe, where customer-related activities across Europe were managed. Amanda is pursuing an Executive MBA at Valar Institute and holds a PGDip in European Business Administration and a BA (Hons) in European Languages and Institutions, alongside a Diploma in Interactive and Direct Marketing.