Aurora Alvarez has extensive experience in customer service and business analysis, beginning as a Customer Service Team Lead at Bank of America from July 2012 to October 2014, where mentorship and customer relationship building were key responsibilities. Since August 2015, Aurora has served as a Business Analyst II at Experian, focusing on the development of sales and operations strategies, interviewing business clients to analyze requirements, and optimizing efficiency through innovative processes. Aurora holds a Bachelor's Degree in Marketing from Universidad en Ciencias Administrativas 'San Marcos' (2012-2016) and is a certified Scrum Master, having completed the certification at Proyectum Costa Rica in 2020.
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