Derek Bacus

Derek Bacus is an experienced Senior Application Support Engineer at Experian since September 2017, previously serving as Tier III Technical Support at Bill.com and Tier 2 Technical Support at Intel Corporation. Expertise encompasses technical support, QA testing, and technical training, with a focus on cloud accounting software and customer service enhancement. Derek also held roles at Verizon and Apple, contributing to customer relationship management and warranty resolution. Additionally, Derek has a background as an IT Specialist at ORS Nasco, providing training and hardware support. Currently pursuing education at Berklee College of Music, with prior academic achievements from Los Banos High School.