James Couch is a results-oriented transformation professional skilled in bridging industry sectors and driving digital transformation. They have held several roles, including Senior Client Service Manager at TDX Group from 2016 to 2017 and Client Service and Supplier Manager at CGI from 2014 to 2015. Currently, James serves as the Head of Problem Management & Service Portfolio Management at Experian, where they are responsible for maturing and integrating resource and demand within a broader service portfolio team.
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