John Ong is currently the Head of Customer Operations EMEA & APAC at Experian, where they provide Tier 1 incident resolution and management support across multiple regions. Previously, they held various roles at Dell, including Management Team Lead and Application Management Senior Analyst, focusing on incident resolution and team productivity. Prior to that, John worked as a Software Developer at Spansion. John holds a Bachelor's Degree in Computer Science from Northumbria University and a Diploma in Management & Strategy from the Society of Business Practitioners (SBP UK). In their personal endeavors, John enjoys aerial photo and videography with drones and 3D printing.
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