John Paul currently serves as a Network Operation Center Senior Engineer at Experian since November 2018, where responsibilities include monitoring the Experian Data Quality Infrastructure and resolving incidents to meet Service Level Agreements. Prior to this role, John Paul spent 14 years at Dell, progressing through various technical positions, including System Administrator Sr. Analyst, where trouble ticket resolution and server administration were key duties, and Enterprise Technical Support Analyst, focusing on troubleshooting servers and storage solutions. Earlier experience includes a Technical Support Sr. Specialist role, managing a team of support agents, and an internship at Solectron, administering network environments and performing computer maintenance. John Paul holds a Bachelor of Commerce (B.Com.) in Computer Science from Universiti Teknologi Malaysia, obtained in 2004.
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