Lee Glenn has extensive experience in the field of customer service and CRM consulting, beginning as a Customer Services Executive at TNT Express from November 2005 to December 2007, before transitioning to Accident Exchange as an Internal Claims Executive from February 2008 to March 2010, where responsibilities included managing high-profile accounts and arranging replacement vehicles for non-fault accidents. Following this, Lee Glenn worked at Experian from April 2010 to the present, assuming various roles such as CRM Consultant, Training and Communications Manager/Specialist, and currently serving as Senior Global Digital Adoption and Training Consultant. In these positions, Lee Glenn provided multi-regional support for global sales, developed training materials, and implemented a comprehensive training framework for the CRM system. Education includes a Level II certification in Information Technology from Key College.
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