Marchela Krusteva is a dynamic IT service and client management professional with 20 years of extensive experience in client and customer management, service delivery, and sales. S/he has held diverse managerial roles, including Global Delivery Manager at Sutherland and EMEA Regional Manager for Infrastructure & IT Operations at Louis Dreyfus Company, where s/he led large teams and implemented significant process optimizations. Currently serving as a Senior Service Delivery Manager at Experian, Marchela continues to drive continuous service improvement and operational excellence. S/he holds a Bachelor's degree in Insurance and Social Affairs from the University of National and World Economy.
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