Mark Miranda is an experienced professional in client success and technical support, currently serving as the Manager of the Client Success Team at Experian since 2017. In this role, Mark oversees technical support, onboarding, and escalation processes for strategic clients within Experian North America Consumer Information Services. Prior to this, Mark held several senior management positions at Trend Micro from 2000 to 2016, including Senior Manager of Global Technical Support and Senior Operations Manager of Customer Support, where significant achievements included a successful transfer of call center operations to the Philippines and expanding the technical support team while maintaining an 85% customer satisfaction rate. Mark holds a Master of Science in Computer Science with a focus on Databases and a Bachelor of Science in Computer Science from De La Salle University, and has furthered education at UC Irvine and USC Marshall School of Business.
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