May Adebayo is a dynamic Customer Experience and Voice of Customer (VoC) leader with over 20 years of experience in transforming CX strategies across various digital and physical platforms. They have held significant roles at notable organizations, including serving as the Vice President of Customer Experience at Konga, where they achieved a remarkable increase in Net Promoter Score. Currently, as the VoC Program Lead at Experian, May is focused on enhancing customer engagement through innovative initiatives and comprehensive listening programs. They have a proven track record of translating customer feedback into actionable insights that drive loyalty and improve user experience. May’s educational background includes a Bachelor of Science in Computer Science with Statistics and a Personal Leadership Program from Columbia Business School.
Location
United States
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