Steven Li is a seasoned Training and Development Specialist currently focused on enhancing the onboarding process and developing e-learning modules at Outcess Solutions Ltd in Ikeja, Lagos. With over a decade of experience, they have delivered more than 1,000 hours of training and optimized customer service operations, significantly improving employee performance and customer satisfaction. Previously, they held various strategic roles at Dun & Bradstreet, where they led key revenue retention programs and drove growth through analytics and customer insights. Steven is also pursuing an MBA at Stanford University Graduate School of Business.
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