Greg Tucker is a seasoned customer experience leader who has been pivotal in improving customer interactions for major global companies since founding Tucker & Company in 1996. Currently serving as the CEO and CXO at Tucker & Company, they specialize in developing actionable customer experience strategies backed by detailed research and persona development. With a robust background in leadership roles at organizations like Copart and Clorox, Greg has facilitated transformative CX initiatives that enhance both consumer satisfaction and business profitability. An accomplished author and recognized CX expert, Greg is also a board member for several advisory boards, contributing valuable insights to the field. They hold multiple certifications, including a Six Sigma Master Black Belt and a CCXP, underlining their commitment to excellence in customer experience.
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