Matt Pethel is an accomplished Production Support Analyst Senior at Experity, with extensive experience in managing production issues across multiple healthcare products, including Patient Engagement and Experity EMR. Since joining Experity in May 2019, Matt has effectively served as a liaison between engineering, support, and product teams, enhancing ticket workflows in Jira and Salesforce while significantly reducing product backlog. Prior to this role, Matt excelled as a Client Solutions Rep III at Experity and as a Client Solution Specialist at Clockwise.MD by Lightshed Healthcare. Matt's earlier career at Carestream Dental included roles as a Technical Solutions Technical Specialist, where Matt resolved complex technical issues and implemented strategies to reduce recurring problems. Educationally, Matt holds an Associate of Science degree in Recording Arts from Full Sail University and attended the University of West Georgia.
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