ExpertCallers (a division of Flatworld Solutions) is a global consulting and outsourcing company, with a wealth of experience in providing operational and strategic excellence to call center businesses around the world. We began our journey way back in 2002, and have, over the years, grown and diversified our services to provide value-added support to over 5400 businesses across 45 countries from 8 global delivery centers.

We are happy to announce that now we are ISO / IEC 27001 : 2013 certified. Cert. Number: ISM2018300

Call Center

ExpertCallers

ExpertCallers' headquarters in Princeton, NJ, United States

Antony Gregory

Kelly Palmer

Hemanth Gowda

Jaya Prakash Koppuravuri

The Operations Team at ExpertCallers is responsible for overseeing the day-to-day functioning of our call centers, ensuring efficiency and excellence in service delivery. This includes managing resources, streamlining processes, and implementing strategic initiatives to enhance operational performance. The team also collaborates closely with other departments to ensure seamless integration of IT infrastructure and adherence to ISO / IEC 27001: 2013 standards for information security.

Operations Team

The Quality Assurance team at ExpertCallers ensures the delivery of exceptional customer service by meticulously evaluating and enhancing call center performances. Comprising Senior Quality Analysts, Software Testers, and Quality Analysts, the team rigorously tests software applications, monitors call processes, and implements quality control measures to maintain high standards and compliance with industry certifications.

ExpertCallers

Org chart

Teams

Operations Team

Quality Assurance

Offices

ExpertCallers

Org chart

Teams

Operations Team

Quality Assurance

Offices

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