Furqan Ehsan

Furqan Ehsan has been working as a UCCE Engineer at Expertflow since March 2016, where Furqan is responsible for managing inbound and outbound call traffic to the Call Center. Their primary responsibilities include Cisco UCCE/UCCX, IPIVR scripting, and call routing. Prior to this, Furqan Ehsan interned at Mobilink (PMCL) LTD in January 2015, where Furqan addressed customer complaints, conducted frequency planning, and updated databases. Furqan also monitored daily voice and data KPIs for analysis. Furqan Ehsan holds a Bachelor's degree in Electrical, Electronics, and Communications Engineering from the National University of Computer and Emerging Sciences, graduating in 2015.