Livechat, Video and call center
*Chatbots and chat over any chat channel (Whatsapp, SMS, Viber,..) 
*CRM connectors (Microsoft Dynamics, Siebel, Oracle Service Cloud, SAP) 
*Multichannel Campaigns (Digital, Social, Voice, Chat)
*Customer Journeys
*Reporting, Wallboard/ Dashboard

Our team of 150 engineers and SW developers are based out of Switzerland, Egypt, Morocco, Kenya, Pakistan, Southafrica, India, US and Nigeria

Call Center

Enterprise Software

Messaging & Communication

Expertflow - livechat, video, callcenter SW

The Lahore office focuses on software development, engineering support, and project management in technology solutions.

Lahore

Expertflow - livechat, video, callcenter SW's headquarters in Bern, Switzerland

The Nairobi office focuses on software development and technical support, enhancing pre-sales engineering solutions.

Nairobi

This department focuses on designing, creating, and maintaining software applications and systems.

Software Development

This department ensures the quality and reliability of software products through rigorous testing and validation processes.

Quality Assurance

This department focuses on the design, implementation, and maintenance of contact center solutions and systems.

Contact Center Operations

This department is responsible for the design, implementation, and maintenance of technical systems and infrastructure.

Engineering Services

This department focuses on providing technical expertise and support during the sales process to enhance customer understanding and engagement.

Presales Solutions

The Software Development Engineering team at Expertflow is responsible for designing and developing innovative software solutions for live chat, video, and call center applications. This diverse group of engineers and developers focuses on creating seamless integrations with CRM systems, enhancing chatbot functionalities, and optimizing multichannel capabilities to improve customer engagement and operational efficiency. Through collaborative efforts across multiple global locations, the team ensures the delivery of robust and scalable technology that drives customer journeys and provides insightful reporting and analytics.

People (23)

Jobs (0)

Other teams

Quality Assurance

Contact Center Operations

Engineering Services

Presales Solutions

Software Development Engineering