Lynsey D. currently serves as the Head of Online Operations at Explore Learning, bringing extensive experience in customer engagement and digital transformation. Previously, as Customer Engagement Director and Digital Transformation Director at learndirect Limited, Lynsey utilized data analysis and customer feedback to enhance the customer journey across an international customer base while implementing strategic innovations. Lynsey's leadership roles in customer service and operations have consistently demonstrated a commitment to improving response times and operational efficiency, achieving notable reductions in email backlogs and enhancing service quality. Educational qualifications include a Diploma of Education in Strategic Leadership and a CII Level 3 Certificate in Financial Services, complemented by a background in mechanical engineering and psychology.
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