Jon Allen

Jon Allen is a seasoned technical support professional with extensive experience in senior and staff engineering roles across multiple organizations. Currently serving as a Senior Technical Support Engineer at Omni, Jon's previous positions include Senior Product Support Engineer at Courier, where responsibility involved acting as the final escalation point for enterprise customer issues and collaborating with engineering to enhance platform resilience. Prior roles at Jirav, Dataiku, Google, and Looker showcased expertise in customer advocacy, reliability engineering, and cross-team collaboration, contributing to high client satisfaction and effective troubleshooting practices. Jon holds a Bachelor of Science in Biochemistry and Molecular Biology from the University of California, Santa Cruz.