Hayley Miles

Hayley Miles is an experienced Process Manager and Team Leader at Exponential-e since January 2022, where responsibilities have included managing the Service Desk, providing team training, conducting quality checks on incidents, and attending client meetings. Previously, Hayley served as a Client Services Coordinator, gaining valuable experience in incident management and supplier collaboration. Prior experience includes roles as a Technical Operations Analyst at Bottomline Technologies, Team Leader at telent Technology Services Ltd, and various administrative and customer service positions. Hayley possesses a Business Administration Level 3 degree from Norwich City College and has a strong background in maintaining service level agreements and effectively supporting teams across multiple sectors.