Mayur Odedra is an experienced professional in technical support and communications, currently serving as the UC & CX Technical Support Manager at Exponential-e since May 2013. Mayur has achieved significant improvements in customer satisfaction, boosting ratings by 38% and reaching a record 95% through a strategic UC and CX training program. Prior experience includes serving as a UC Specialist at Vodafone, where Mayur conducted compliance audits, and as an Assistant Manager at Dixons, overseeing communication systems. Mayur holds a Bachelor's degree in Information Technology from Middlesex University and an NVQ Degree Level from Cranfield University.
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