Tom Howard has a comprehensive background in service management, currently holding the position of Head of Service Management (BAU) at Exponential-e since May 2017, where responsibilities have included overseeing service management operations and leading teams. Prior roles at Exponential-e include Service Management Team Lead and Client Service Delivery Manager. Tom Howard's earlier experience includes serving as Service Delivery Manager at Plan-Net from November 2013 to May 2017 and as Service Desk 1st & 2nd Line Lead at Deloitte from November 2008 to November 2013. Tom Howard's career began at T-Systems as Service Desk Team Lead from April 2003 to October 2008. Educational qualifications include a Bachelor of Science (BSc) in Engineering/Industrial Management from Nottingham Trent University, completed between 1998 and 2002.
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