Mathew Radley is an accomplished IT professional with extensive experience in IT service management and operational leadership. Currently serving as Manager - ITSM Process at Export Development Canada, Mathew oversees enterprise change, incident, problem, and knowledge management. Previous roles include Operations Lead and Senior Services Operations Analyst, focusing on ITIL best practices, incident management, and supporting critical IT initiatives. Mathew has also held leadership positions at Anime North and Shared Services Canada, demonstrating strong abilities in team management, stakeholder communication, and vendor engagement. With a solid educational background in Information Technology Support and Computer Systems Technician from Algonquin College, Mathew brings a comprehensive understanding of IT infrastructure and operations.
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