Express Flooring
Mark Peskin is an experienced leader in contact center operations, currently serving as Contact Center Director at Express Flooring since April 2023, where responsibilities include overseeing daily operations, defining objectives, and implementing technologies to improve sales targets. Previously, Mark held senior management roles at companies such as Cerebral and Aspen Dental, focusing on optimizing operational efficiencies and enhancing client experiences. Mark has demonstrated a strong ability to utilize data-driven strategies to increase revenue and improve customer satisfaction across various organizations, including Willis Towers Watson, Eat24, and ARRIS, where extensive experience in hiring, training, and performance management was established. Mark holds a Bachelor's degree in Biology from Arizona State University and an Associate of Science from Mesa Community College.
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