Sharmaine Sinclair is a Sr. Manager in Health Claims and Administration, recognized for exceptional customer service and leadership in operations and staff management. With a strong background in process improvement using Lean 6 Sigma, Sharmaine increased efficiency by 17% and implemented software solutions to meet business objectives. They have held various roles at First Canadian Health Management Corporation, including Change Control Coordinator and Account Manager, and briefly served as Senior Claims Manager at Express Scripts Canada. Sharmaine holds an Honours Bachelor of Arts degree in Political Science and Government from the University of Toronto.
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