Memory Chilangwa is a Call Center Manager at ExpressCredit Group since 2024, bringing extensive experience in contact center operations. Previously, they served as a Call Center Teamlead at Zamtel from 2015 to 2020, where they managed customer expectations and led teams with professionalism. From 2021 to 2023, Memory worked as a Contact Center Operations Specialist at Client Care Solutions Zambia Ltd, overseeing daily operations, performance targets, and employee coaching.
Location
Zambia
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