EXTEDO
Keith Wallace has extensive work experience in various roles and companies. Keith currently serves as the Senior Vice President of Customer Care at EXTEDO, a leading solutions and services provider specializing in Regulatory Information Management. Keith joined EXTEDO in 2020 and is responsible for optimizing clients' eRegulatory business processes.
Prior to this, Keith worked at Amazon Web Services as an Enterprise Support Manager from 2018 to 2020. In this role, they collaborated with large companies, promoting the adoption of AWS and ensuring customer satisfaction. Keith also hired and developed Technical Account Managers.
Keith's previous experience includes serving as the Vice President of Customer Care at EXTEDO from 2012 to 2018. In this role, they managed customer support teams and implemented process optimizations and collaboration tools. Before their tenure at EXTEDO, Keith held senior managerial positions at Telefonica Germany Partner Services GmbH, Accenture, LION bioscience, and LUCENT TECHNOLOGIES. Keith also had various positions at Siemens from 1987 to 1998.
Throughout their career, Keith has demonstrated expertise in customer care, IT operations, global support services, and project management.
Keith Wallace obtained a Bachelor's degree in Electrical Engineering from the Technical University of Applied Sciences Würzburg-Schweinfurt (THWS) from 1983 to 1987. Keith also holds various certifications, including AWS Certified SysOps Administrator – Associate and AWS Certified Cloud Practitioner from Amazon Web Services (AWS), as well as certifications in COBIT Practitioner and ITIL V3 Foundation.
EXTEDO
EXTEDO is a leading solutions and services provider in the field of Regulatory Information Management (RIM). We focus on optimizing our clients’ eRegulatory business processes and provide solutions covering the entire regulatory landscape: Document Management Planning & Tracking Product Registration (XEVMPD & IDMP) Submission Management (eCTD, RPS, CTD, NeeS, IMPD, CTA, eCopy, DMF, ASMF, VNeeS, CADDY, ePRISM, eIndex) Pharmacovigilance Management and Drug Safety (SUSAR, ICSR, PSUR, DSUR, E2B, MedDRA, SMQ, GVP, CIOMS, MedWatch, R3) Today, EXTEDO enables around 35 regulatory authorities and 1000 maintained customers across 65 countries to deliver Effortless Compliance™. Our clients range from small CROs to large multi-national pharmaceutical organizations, and we cover industries from biotech to homeopathics, and medical devices to crop sciences. Our mission of Effortless Compliance™ ensures that organizations are able to spend more time doing the things they want to do, rather than the things they have to do. For more information visit www.extedo.com.