Shannon Payne currently serves as the Head of Customer Care at Extend, a position held since February 2022, after transitioning from the role of Director of Customer Care at the same company. Prior experience includes a tenure at ResultsCX from January 2021 to February 2022 as the Director of Relationship Management. Shannon’s career at ResultsCX began in June 2007, progressing through various roles including Senior Relationship Manager, Program Manager, Sales Supervisor, Retention Supervisor, and Retention Specialist, highlighting a strong background in customer relationship management and care.
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