We are a consulting agency in customer experience. Our expertise lies in customer service, customer journey, customer life and customer voice.

Emmanuel Richard, the founder and his team work hand in hand with companies to ease the daily lives of customers and employees through performing diagnosis, creative thinking and innovation. We assist companies in boosting their performance, removing non-valued added activities or pain points and enhancing of customer experience, sales growth and customer loyalty. Our agency is positioned as innovative by constantly widening the scope of possibilities within its services, such as the creation of Customer Employee Easy Score (C2ES) and an Experience Lab to strive for Service Excellence. Extens Consulting, a subsidiary of the Sitel Group, contributes to the enrichment of the global offer of integrated services for the Customer Experience, in France and abroad.

Our Services: - Support in Customer Relationship Projects – Conception and Enhancing of Customer Experience – Customer Journey Mapping and Transformation. Improved Operational Performance.

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