Extensya offers contact management solutions and business process outsourcing services.

Business Development

Enterprise Software

Outsourcing

Extensya

Kiran Pillai

ABDALLAH KHADRAWI

Saja Awaysheh

Abdullah Faqeeh

Ghazaleh Sulaiman

Rahaf Alkhdour

Tariq Babaa

Mohammad Ahmad

Mai Alqudah

Doha Ibnian

Alia Ramadan

The Customer Service Team at Extensya is dedicated to providing exceptional support to clients by handling inquiries, resolving issues, and ensuring satisfaction with contact management solutions and business process outsourcing services. Comprised of skilled representatives and specialists, the team focuses on delivering prompt and effective communication, fostering long-term customer relationships, and enhancing the overall client experience.

Customer Service Team

This department oversees the management and supervision of customer service and contact center operations to ensure high-quality support and efficient handling of customer inquiries.

Customer Support Operations

This department handles customer inquiries, provides assistance, and resolves issues to ensure a positive customer experience.

Customer Support

This department is responsible for ensuring that products meet specified quality standards through systematic testing and evaluation.

Quality Assurance

The Quality Assurance and Training team at Extensya is responsible for ensuring the delivery of high-quality contact management and outsourcing services. They develop and implement training programs for employees, conduct quality assessments, and provide feedback to enhance performance, ultimately ensuring that client expectations are consistently met or exceeded.

Quality Assurance and Training

This department oversees the efficiency and effectiveness of organizational operations and processes.

Extensya

Org chart

Teams

Customer Service Team

Customer Support Operations

Customer Support

Quality Assurance

Quality Assurance and Training

Operations Management

Offices

Extensya

Org chart

Teams

Customer Service Team

Customer Support Operations

Customer Support

Quality Assurance

Quality Assurance and Training

Operations Management

Offices

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