Monique Thomas possesses a diverse background in customer service and support, currently serving as Supervisor of Concierge Support at Extra Card since May 2022, after previously holding the position of Lead Concierge Support Specialist. Prior experience includes a role as Learning and Development Manager at Arcadia from November 2017 to May 2022, and Customer Service Representative at F.H. Furr Plumbing, Heating & Air Conditioning, Inc. from January to November 2017. Monique began a career in retail as a Retail Associate at IKEA Group from June 2009 to January 2017. Responsibilities throughout Monique's roles have included handling high-volume customer inquiries, promoting products, assisting field personnel, multitasking in dynamic environments, and managing administrative duties.
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