Layeequddin Mohammad, an accomplished professional with an MBA, PMP, and ITIL certification, has extensive experience in IT service management. Currently serving as an IT Services Delivery Manager at eXtra (United Electronics Co.) since January 2013, Layeequddin is responsible for overseeing operational incidents and ensuring service desk calls are addressed according to Service Level Agreements (SLAs). Prior experience includes a role as IT Projects Team Leader at eXtra from March 2009 to March 2012, where Layeequddin successfully managed multiple IT projects related to business and staff collaboration for new store openings. Layeequddin also holds an ITIL Foundation certification, achieving a score of 93% during the period of 2015-2016.
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