Marwan Hemida

Marwan Hemida has extensive experience in after-sales services, operations management, and customer experience, primarily with eXtra where they held multiple roles from After Sales Services Head to Smart Products Services Central Region Supervisor, managing teams and optimizing service delivery across various regions. Marwan’s commitment to operational excellence has significantly contributed to eXtra's reputation for customer satisfaction, especially in managing relationships with major brands like Apple and Samsung. They began their career as a technician and have progressively advanced through technical and leadership roles since studying at King Mariout Higher Institutes from 1999 to 2003.