Most contractors and their customers struggle tracking change orders with tools like Excel and email. So Extracker created a cloud-based collaboration platform to organize the process, helping contractors speed up processing time, increase profits and maintain better customer relationships.

Software

Extracker

Extracker's headquarters in Lafayette, CA, United States

This department focuses on ensuring customer satisfaction and engagement by managing relationships and providing support throughout the customer journey.

Customer Success

This department focuses on driving revenue through client acquisition and relationship management.

Sales Department

The Sales and Revenue Operations team at Extracker is responsible for driving revenue growth through strategic sales initiatives and effective client engagement. They work collaboratively to identify prospective clients, nurture leads, and close sales, while also optimizing sales processes and performance metrics to enhance overall efficiency and revenue realization. This team plays a critical role in ensuring customer satisfaction and fostering long-term relationships by understanding and addressing clients' needs in tracking change orders.

Sales and Revenue Operations

The Customer Success Team at Extracker is dedicated to ensuring that clients maximize their use of the cloud-based collaboration platform. Their key responsibilities include providing technical support, managing relationships with enterprise clients, offering tailored training and resources, and ensuring ongoing satisfaction to drive adoption and retention. By proactively addressing client needs, they enhance processing efficiency and help contractors improve their profitability and customer relationships.

Customer Success Team

The Engineering Team at Extracker is responsible for designing, building, and maintaining the cloud-based collaboration platform that enhances the management of change orders for contractors and their clients. Comprising skilled software engineers and a quality assurance lead, the team focuses on delivering high-quality features, optimizing system performance, and ensuring a seamless user experience to streamline workflows and improve profitability for users.

Engineering Team

The Leadership Team at Extracker drives the strategic vision and operational execution of the company, focusing on enhancing the platform’s capabilities to streamline change order management for contractors and their clients. By leveraging their expertise in customer success, sales, finance, and technology, they work collaboratively to ensure the company meets customer needs, maximizes profit margins, and fosters long-term growth in the construction industry.

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Other teams

Sales Department

Sales and Revenue Operations

Customer Success Team

Engineering Team

Leadership Team