Michael Thomas has over 27 years of experience in network support and engineering. Currently serving as an Escalation Support Engineer at Extreme Networks since November 2013, Michael specializes in Network Management, Network Access Control, Data Analytics, and Dynamic Network Policy Control for both on-premise and cloud solutions. Prior to this role, Michael was the Modular Systems Support Lead at Enterasys Networks, focusing on critical network issue resolution and complex network design support, and served as Level 3 support at Cabletron Systems, collaborating with field personnel to propose solutions and troubleshoot problems. Michael holds a Masters Certificate in Project Management from The George Washington University and a BA in Communications and Psychology from the University of Maine.
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