Carol Ham is a seasoned finance professional with over 15 years of experience in Shared Service Centers and Order to Cash processes. Currently serving as a Business Consulting Manager at Ernst & Young Consulting Sdn Bhd, they lead large-scale GBS transformation projects across industries, focusing on digital solutions for operational efficiency. Carol previously held significant roles at QR Retail Automation, Diebold Nixdorf, and IBM Malaysia, where they managed teams, improved processes, and drove automation initiatives. They earned a Bachelor of Arts in Business Administration and Management from the University of Sunderland.
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