Chinmaya Dhal is a process excellence specialist with over 15 years of experience in the financial services sector, currently serving as a Process Excellence Manager at EY. Previously, Chinmaya held roles at IBM Global Process Services, iEnergizer, and Bank of America, where they focused on process improvement, operational efficiency, and customer satisfaction. Chinmaya's expertise includes process mapping, digital transformation, and stakeholder engagement. They obtained a Six Sigma Green Belt in 2016 and hold a Master's Degree in Social Work as well as a Bachelor's Degree in Zoology from Utkal University.
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