Danielle Gregson is a highly experienced Senior Operations Manager at EY UK's Newcastle Consulting Delivery Centre, with over 20 years in the Financial Services industry. They have successfully managed operations in key areas such as complaint handling, customer service, and project management at various financial institutions, including large banks and a former FTSE 100 mortgage bank. Danielle has played an integral role in significant change management programs and has a strong background in managing large teams to meet performance and regulatory standards. Currently, they are focusing on building out the PMO capability and are pursuing certification as a SCRUM Master.
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