Dheeraj Dua is an Assistant Director of Service Excellence at EY, focusing on global delivery services within the organization. They have extensive experience as a Process Excellence Manager, notably at EXL from 2006 to 2020, where Dheeraj led significant projects that enhanced operational efficiency and delivered notable financial returns. Dheeraj has also worked at Sun Life, contributing to digital transformation efforts and driving cost savings through process improvements. They hold a Bachelor of Science degree in Physics, Chemistry, and Maths from Delhi University.
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