Fernando Onsari is a Senior Manager specializing in Business Transformation, currently at EY. Previously, they served as Jefe Customer Journey in Customer Experience at Telecom Argentina from 2017 to 2019, where they focused on designing customer journeys to enhance NPS. Prior to that, Fernando held various positions at Cablevisión - Fibertel, including roles in client retention and customer management from 2009 to 2017. Fernando earned a Licenciatura in Marketing from Universidad de Ciencias Empresariales y Sociales and has completed several professional development programs throughout their education.
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