Finney Jacob

Finney Jacob is an Associate Director of Service Excellence at EYGBS (INDIA) LLP, where they have been contributing since 2018. With over 10 years of experience in process management and client servicing, Finney is a Black Belt Certified Professional and Certified COPC RC. Finney previously held senior management roles at Infosys BPO, where they developed key quality processes and achieved significant improvements in customer satisfaction. Finney received a Master's degree in Business Management from XLRI Jamshedpur in 2019 and a Bachelor of Commerce in Accounts from Bangalore University.