James Eastwell is a Senior Manager at Ernst & Young LLP, specializing in Financial Services Risk Advisory since 2014. Previously, they served as a Manager at the Financial Ombudsman Service from 2005 to 2014, where they led teams in resolving complex complaints and implemented process improvements. They possess extensive experience in client stakeholder management and the design and delivery of large-scale remediation projects within the financial services sector. James also supports the development of early-career consultants through coaching in their current role.
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