Jefrey Silverio is currently the Assistant Director at EY, leading the Real Time Management team comprising six Team Leaders and 40 specialists across various locations. With 10 years of experience in the BPO industry and 9 years in workforce management, they previously held the role of Workforce Manager at TeleTech Philippines from 2018 to 2021. Jefrey began their career at TeleTech in 2013, progressing through several positions including Workforce Specialist, Workforce Supervisor, and Senior Supervisor. They also interned in Accounting and Finance at X5 Petroleum from 2011 to 2012. Jefrey is pursuing a Bachelor of Technology in Computer Engineering Technology at the Technological University of the Philippines.
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