Joanne Campbell

Joanne Campbell is the Managing Director of Business Transformation at EY, where they lead the design and deployment of large-scale Customer Transformation programs for major U.S. utilities. With extensive experience as an Executive Consultant and Program Manager across the IT, Telecommunications, and Utility industries, Joanne specializes in Customer Experience Transformation and Large System (SAP) Transformation specifically for the Energy sector. Their previous roles include management positions at Southern California Edison, BC Hydro, and TELUS, where they focused on enhancing customer engagement and service operations. Joanne holds a Bachelor of Science degree from the University of British Columbia and has furthered their education at SFU and the Justice Institute of BC.