Jyoti Sharma is an accomplished IT professional with extensive experience in ServiceNow administration and development, beginning with roles as a trainee at Tata Teleservices Ltd. and BCS Innovations. Former positions at Whirlpool of India Ltd. and Cognizant involved managing ITIL frameworks, incident management, and various ServiceNow modules. Jyoti Sharma has also served as a ServiceNow Consultant at Comcast, focusing on quality assurance testing and workflow changes, and currently holds the position of Senior Consultant and Manager at EY. Educational qualifications include a B-Tech in Computer Science from ICFAI-TECH and a background in science from St. Xaviers.
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