Monica Punga is a Senior Manager in Customer Strategy and Operating Model Reshape at EY, specializing in operational improvement and business process management. They have extensive experience in the financial services industry, having held various leadership roles at Raiffeisen Bank from 2001 to 2014, including Senior Director of Cash Management and Stream Leader for Lean transformation projects. Monica holds a Bachelor's degree in Finance and Banking from Academia de Studii Economice din București and completed the Management Development Programme at Trigon AG. They are skilled in change management and leading transformational initiatives to enhance customer experience and operational efficiency.
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