Nicky Benedico has gained diverse experience in various roles related to business processes and customer service. As a Business Process Analyst Intern at Frontline Insurance, Nicky developed process models using BPMN 2.0 notation, collaborated with subject matter experts, and utilized Excel for process optimization. Previously, as a Customer Experience Intern at Zupp, Nicky provided customer service across multiple markets, applied conflict resolution skills, and participated in strategic meetings with the CEO. In a leadership role as a Shift Leader at FSU Campus Rec, Nicky managed operations and enforced safety regulations. Currently, Nicky serves as an AI & Data Associate Analyst at EY while pursuing a Bachelor of Science degree in Management Information Systems from Florida State University.
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