Omar Mikati is a Senior Manager at EY Consulting, bringing nearly 12 years of experience in the retail and consulting industries. They specialize in customer experience, team leadership, and the management of complex transformation projects, supporting organizations in shaping and executing CX strategies across the UAE. Previously, Omar held various roles, including Associate Consultant at Bain & Company and Assistant Customer Experience Manager at Al Tayer Group. They earned a Bachelor of Business Administration in Accounting and Finance from the American University of Beirut.
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