Paul Burns

Paul Burns is a Knowledge Management and AI Strategist with extensive experience in client-facing roles across various industries, including financial services. They served as a Customer Operations Manager at Thus, and progressed through roles such as Operations Manager at Sun Microsystems and the Department of Health. From 2016 to 2022, Paul held the position of Knowledge Manager at Standard Life Assurance, where they developed and executed a Knowledge Management Strategy tailored to the organization's culture. Currently, as an Associate Director at EY, Paul focuses on enhancing account team performance through knowledge management and AI-enabled tools. They also hold a degree from the University of the Highlands and Islands.