Pauline James

Pauline James is a seasoned professional at the intersection of business, technology, and innovation, currently serving as a Senior Manager in Business Consulting at EY. With a diverse background in research and customer propositions, Pauline has held pivotal roles at organizations such as Telstra, Suncorp Group, and Thomson Reuters, where they led initiatives to optimize customer experiences and drive revenue. Pauline's expertise spans designing research programs, managing cross-functional teams, and implementing technology-driven transformations. Additionally, they are pursuing multiple graduate degrees while holding a Not for Profit Governance certification from the Australian Institute of Company Directors.