Phil Webb is a seasoned senior transformation and customer operations leader specializing in digital transformation for B2B and B2C environments. Currently serving as a Senior Manager of Transformation Delivery at EY, they previously held the role of Senior Director of B2B Excellence at Egencia, where they led CRM program delivery and operational excellence. Phil's extensive experience includes positions at Expedia and CarRentals.com, where they optimized customer service operations and transformed global business models. With a solid background in project management and business change, Phil is dedicated to enhancing digital customer experiences.
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